1. Agreement to Terms
By submitting payment, signing electronically, submitting a Family Application or using Agency services, the Client confirms that they have read, understood and agreed to this Agreement.
2. Agency Services
The Agency provides referral-based recruiting, candidate sourcing, preliminary screening, interview coordination, placement support and related consultation services for household staffing placements.
3. Independent Referral Status
The Agency is a referral-based placement agency only. It is not the employer, co-employer, supervisor, payroll provider or tax adviser of any candidate, and it is not a detective agency.
4. New Family Registration Fee
A mandatory, non-refundable $500 registration retainer is required to activate a search. The $500 retainer is deducted from the selected placement package total, and applicable taxes are additional. It covers administrative processing, recruiting efforts, candidate sourcing, family onboarding, scheduling coordination, placement support, profile review, staffing coordination and matching services.
5. Placement Packages & Fees
Basic / Advise: $1,500 plus applicable taxes with a 90-day replacement warranty. Standard: $2,500 plus applicable taxes with a 6-month replacement warranty. Premium: $3,500 plus applicable taxes with a 12-month replacement warranty. The $500 registration retainer is deducted from the selected package total.
6. Payment Terms
The Client may pay the included $500 registration retainer to activate the search or pay the full package upfront. Paid trials are authorized only after the remaining balance is paid in full. The remaining balance is also due before the candidate's first day, an in-person meeting or receipt of the candidate's contact information. The full placement invoice must be paid before the candidate's first official working day. Accepted methods include Zelle, Venmo, wire and bank transfer, plus approved Agency methods.
7. Non-Circumvention of Agency
The Client shall not hire, engage, refer, share or introduce an Agency candidate to another person or household without the Agency's prior written approval and payment of all applicable fees.
8. Candidate Referral Restrictions
The Client shall not solicit, recruit or request referrals to a candidate's friends, relatives, colleagues or contacts in order to avoid the Agency or its fees.
9. Non-Refundable Service Fees
ALL AGENCY FEES ARE FINAL AND NON-REFUNDABLE. This includes registration fees, placement fees, administrative fees, recruiting fees, service charges, retainers and onboarding fees. Once Agency services begin, operational and recruiting expenses are immediately incurred and no refunds shall be issued.
10. Replacement Warranty Policy
No refunds are offered. Depending on the purchased tier, the Agency provides one replacement search at no additional placement fee during the active 90-day, 6-month or 12-month warranty period, subject to this Agreement.
11. Warranty Period Terms
The warranty begins on the candidate's first official working day. A replacement request must be submitted during the active warranty period. After expiration, no refunds, replacements or credits are available.
12. Replacement Process
Replacement timing depends on role requirements and candidate availability. Communication may occur by email, text, phone, Zoom or FaceTime. Replacement candidates may have different experience, availability or compensation expectations.
13. Candidate Screening
Screening may include identity verification, professional reference checks, interview evaluations, CPR or certificate verification, skills assessment, driving-record review and criminal background screening.
14. Background Checks & Disclosures
Background information may be supplied by third parties. The Agency cannot guarantee the accuracy or completeness of third-party records, nor any candidate's past representations or future conduct.
15. Trial Periods
Paid trials are authorized only after the remaining balance is paid in full. Trials are paid directly to the candidate by the Client. A trial does not alter, waive or reduce Agency fees or other Agreement terms.
16. Confidentiality
Client, household and candidate information is confidential and may be used only for the placement process. Neither party may disclose private information except as required for services or by law.
17. Employment Relationship
The Client is the sole legal employer of every hired candidate and is responsible for payroll, taxes, workers' compensation, insurance, overtime, scheduling, benefits, supervision and compliance with all employment laws.
18. Hold Harmless & Indemnification
To the fullest extent permitted by law, the Client releases, defends, indemnifies and holds the Agency harmless from claims, damages, liabilities, injuries, losses, costs or disputes arising from candidate employment, conduct or the Client-candidate relationship.
19. Non-Disparagement
The parties agree not to make knowingly false, malicious or misleading statements intended to harm the reputation of the Agency, Client or candidate.
20. Governing Law & Venue
This Agreement is governed by the laws of the State of Florida. Any dispute shall be resolved in Palm Beach County, Florida, unless the parties agree otherwise in writing.
21. Entire Agreement
This Agreement, the selected package and any written placement terms form the entire agreement and replace prior oral or written discussions. Changes must be made in writing by the Agency.
22. Client Acknowledgment
By submitting payment, signing electronically, submitting an application or using Agency services, the Client acknowledges and agrees to all terms, including the final and non-refundable fee policy.